Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Once the return has been approved, we must receive the item within 14 days from the approval date. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

To start a return, please visit our Returns Portal on our website. Items sent back to us without first requesting a return will not be accepted. A flat fee of £4.50 will be deducted from your refund to cover the return postage cost. This does not apply to items that are faulty or damaged, returns for those will be free of charge. Returned items must be packaged as they were originally sent, with all protective packaging intact, to prevent damage during transit. We cannot accept returns that arrive damaged due to inadequate packaging.

If your return request is approved, we'll send you access to our Royal Mail returns portal by email.

You can always contact us for any return questions at hello@glowtrend.co.uk.

Damages and issues Please inspect your order upon delivery. If any item is defective, damaged, or if you receive the wrong item, please contact us immediately. To help us resolve the issue as quickly as possible, we kindly request that you provide clear images of the damaged or incorrect item. This will allow us to evaluate the issue and ensure we make it right. We will review the provided images and assess the situation promptly. If the item is deemed faulty, we will offer a suitable resolution, including a refund or replacement depending on the circumstances.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges Please note that we do not offer exchanges under any circumstances. If you would like a different item, a new order will need to be placed, and any eligible return will be processed in accordance with our returns policy.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

For international orders, the buyer is responsible for return postage. Original shipping costs will not be refunded.

Allergic Reactions & Skin Sensitivities Due to the personal nature of skincare and cosmetic products, we do not accept returns on used or opened items. We also do not offer refunds for allergic reactions or sensitivities, as individual responses to ingredients can vary. We strongly recommend performing a patch test before full application to check for any sensitivity. If you are unsure about an ingredient, please consult the product description or reach out to us before purchasing.

Refunds  Once your return has been delivered to us, please allow up to 5 working days for it to be received, processed and inspected by our team. All returned items are subject to inspection to ensure they meet our returns policy before a refund can be approved.

We will notify you once we have inspected your return and let you know whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@glowtrend.co.uk.

High Returns Rate Policy Accounts with an unusually high number of returns relative to purchases may be reviewed. Where this continues over time, restrictions on future orders may apply.